FAQs

COVID-19 UPDATE

Team IRL are currently all working from home in #LockdownLife, but you can still place orders as the fulfilment service we use remains open and they are following government guidelines including strict social distancing and extra hygiene precautions. We will let you know if anything changes. Stay safe!

What is your returns policy?

See our Returns Policy.

How long will it take to ship my order?

See our shipping page.

How much does shipping cost?

See our shipping page.

Does my delivery have a tracking number?

See our shipping page.

Does Dan & Phil Shop (U.S.) accept international orders?

See our shipping page.

Why haven’t I received my order yet?

See our shipping page.

What if I entered the wrong address, or my package is undeliverable?

See our shipping page.

Do I need to pay tax / customs / import charges on my order?

See our shipping page.

Do I have to pay customs and import charges?

See our shipping page.

What credit / debit cards are accepted?

All major credit and debit cards are accepted.

American Express Apple Pay Diners Club Discover Elo JCB Mastercard PayPal Shop Pay Venmo Visa

Is Dan & Phil Shop (U.S.) a “safe” online store?

You’re totally safe to shop here - all your details and payment information are protected to the highest industry standards.

This website is handled by Shopify - they are PCI compliant - which means they are 100% safe.

Why am I taken to a different website to checkout?

This is because all payments are handled by external, PCI compliant payment processors such as PayPal and Shop Pay. Dan & Phil Shop (U.S.) does not have any access to card payment information.

Who is Spacepants Online, Inc?

Spacepants Online, Inc is the US registered company handling the merchandise for Dan & Phil Shop (U.S.).

I did not receive my order confirmation email, what should I do?

Please check your Spam or Junk mail filters and make sure you add customer.services.us@danandphilshop.com to your approved address book. If you still do not see an email, please submit an email to customer.services.us@danandphilshop.com.

I’ve tried everything but for some reason my order won’t go through?

Make sure you have filled out all of the fields. If you still have problems, email customer.services.us@danandphilshop.com with a description of your problem and we’ll try to look into it for you as soon as possible.